At CMS4X4, we understand that maintaining your vehicle can sometimes raise questions or concerns. That's why we've compiled a list of frequently asked questions to provide you with clear, concise answers about our services, processes, and what you can expect when you choose us. Whether you're curious about our brake services, logbook servicing, or simply want to know how to book an appointment, we've got you covered. If your question isn't answered here, feel free to reach out to us directly—we're always here to help!

General Information

1. Q: What services do you offer at CMS4X4?
   A: We offer a wide range of services including brake repairs, logbook servicing, tyre fitting, general vehicle maintenance, and more to keep your vehicle in top condition.
2. Q: How long have you been in business?
   A: CMS4X4 has been proudly serving the community since 2015, providing expert auto repair and maintenance services.
3. Q: Do you work on all vehicle makes and models?
   A: Yes, we service all makes and models, including both domestic and foreign vehicles, ensuring expert care for every car.
4. Q: Are your mechanics certified?
   A: Yes, all our mechanics are fully certified and have extensive experience in the automotive repair industry.
5. Q: What sets CMS4X4 apart from other workshops?
   A: We pride ourselves on offering dealership-quality service at a fraction of the price, combined with personalized care and attention to detail.

Brakes

1. Q: How do I know if my brakes need servicing?
   A: If you notice squeaking, grinding, or a soft brake pedal, it’s time to have your brakes inspected. Regular brake checks can prevent more severe issues.
2. Q: How often should I have my brakes checked?
   A: We recommend having your brakes inspected at least every 20,000 km or as advised in your vehicle's owner manual.
3. Q: What happens during a brake service?
   A: During a brake service, we inspect the brake pads, rotors, and callipers, replacing any worn parts and ensuring your braking system is functioning properly.
4. Q: Can you replace my brake pads while I wait?
   A: Yes, brake pad replacement is a relatively quick service, and we can often complete it while you wait in our comfortable lounge.
5. Q: Do you use genuine parts for brake repairs?
   A: We use high-quality, genuine parts for all brake repairs to ensure the safety and longevity of your vehicle’s braking system.

Logbook Servicing

1. Q: What is logbook servicing?
   A: Logbook servicing is a series of scheduled services recommended by your vehicle's manufacturer to maintain warranty and ensure optimal performance.
2. Q: Can I have my logbook servicing done with you instead of the dealership?
   A: Absolutely! We perform logbook servicing according to manufacturer specifications, so your warranty remains intact.
3. Q: How often should I get a logbook service?
   A: Logbook services are typically required every 10,000 to 15,000 km or every 6 to 12 months, depending on your vehicle’s requirements.
4. Q: What’s included in a logbook service?
   A: A logbook service includes a comprehensive inspection of your vehicle, oil and filter changes, fluid top-ups, and other maintenance as specified by the manufacturer.
5. Q: Will you stamp my logbook after servicing?
   A: Yes, we will stamp your logbook to confirm that the service has been carried out according to the manufacturer’s guidelines.

Tyre Fitting

1. Q: How do I know when it’s time to replace my tyres?
   A: You should replace your tyres when the tread depth is below 1.6mm, or if you notice uneven wear, cracks, or bulges on the tyres.
2. Q: What types of tyres do you offer?
   A: We offer a wide range of tyres from leading brands, suitable for various driving conditions and vehicle types, including off-road and performance tyres.
3. Q: Can you help me choose the right tyres for my vehicle?
   A: Absolutely! Our experts can recommend the best tyres based on your vehicle type, driving habits, and budget.
4. Q: How long does a tyre fitting take?
   A: Tyre fitting typically takes about 30 to 45 minutes per tyre, depending on the type of vehicle and the specific tyres being fitted.
5. Q: Do you offer wheel alignment with tyre fitting?
   A: Yes, we recommend getting a wheel alignment when fitting new tyres to ensure even wear and optimal vehicle handling.

Repairs & Maintenance

1. Q: What should I do if my car is making a strange noise?
   A: Bring your vehicle in for an inspection as soon as possible. Strange noises can indicate a variety of issues that should be addressed promptly to avoid further damage.
2. Q: How often should I have my car serviced?
   A: Regular maintenance is key to vehicle longevity. We recommend servicing your car every 10,000 to 15,000 km or every 6 to 12 months, depending on your vehicle and driving conditions.
3. Q: Do you offer engine diagnostics?
   A: Yes, we use advanced diagnostic tools to accurately identify and fix any issues with your engine, ensuring your vehicle runs smoothly.
4. Q: What is involved in a full vehicle inspection?
   A: A full vehicle inspection includes a thorough check of all major components, including the engine, brakes, suspension, and electrical systems, to ensure everything is in good working order.
5. Q: Can you repair my car after an accident?
   A: Yes, we offer post-accident repairs, including bodywork and mechanical repairs, to get your car back on the road as quickly as possible.

Booking & Payments

1. Q: How can I book a service?
   A: You can easily book a service online through our website, or give us a call, and we’ll find a convenient time for you.
2. Q: Do you offer same-day service?
   A: Yes, we do offer same-day service for many of our repair and maintenance services, subject to availability.
3. Q: What payment methods do you accept?
   A: We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash.
4. Q: Can I get a quote before the service?
   A: Yes, we provide detailed quotes before any work begins so you know exactly what to expect, with no hidden costs.
5. Q: Do you offer any warranties on your services?
   A: Yes, all our services come with a warranty for your peace of mind. The duration and terms depend on the specific service provided.